Terms and Conditions

We look after the outside of your yard on a regular basis.

Included:

• Cutting grass
• Weeding
• Edging along walls, paving and fences
• Removing garden cuttings and bagging them
• General tidy-up of the yard area

Not included:

• Anything inside your house
• Household rubbish or municipal refuse (that stays with the municipality on Thursdays)
• Tree felling or cutting large branches
• Planting, landscaping or garden design
• Fixing paving, walls, taps or irrigation
• Cleaning windows, gutters or roofs
• Washing cars

If you want something that is not on the included list, ask us. We may do it for an extra fee, agreed in writing first.

September to April: twice a month
May to August: once a month

Grass grows slowly in winter. In those months we focus on weeding, edging and tidying instead of cutting.

You will be told which days are your service days. We keep to the same days each month where we can.

• Monthly: R200 per month
• Annual: R2,000 for twelve months (two months free)
• Once-off visit: R280

Payment is by debit order through PayFast. The monthly amount comes off automatically on the same date each month.

Launch offer: the first 50 customers get their second month free. You pay the normal price when you sign up, and we refund your second month's payment once it is due.

If your payment does not go through, we will contact you on WhatsApp.

You have 7 days to sort it out. If it is not paid after 7 days, we stop the service until payment is up to date. We do not owe you visits that were missed while you were unpaid.

Monthly customers: you can cancel any time. Give us 7 days' notice on WhatsApp. You will not be charged again after that.

Annual customers: you have paid for the full year. If you cancel early, we do not refund the unused months. This is why the annual price is cheaper.

We can also cancel the service if you do not keep to these terms. We will tell you why.

This is important. Please read it.

For us to do the work, on your service day:

• The gate must be unlocked or we must have a key
• Dogs must be tied up, locked inside, or in a separate area
• Cars, furniture and loose items should be moved off the grass
• Small items — toys, tools, shoes, phones, washing — must be picked up

We will send you a WhatsApp reminder the day before. That is your notice to unlock and secure the dogs.

If we arrive and cannot get in, or dogs are loose, or the yard is not clear, that visit counts as done. We cannot come back for free. Our worker travelled and lost the time slot.

If you know you will not be ready, tell us on WhatsApp before the day and we will move you.

We are not responsible for anything left outside on your grass or yard.

That means phones, laptops, keys, jewellery, clothing, tools, toys, or anything else. Machines throw stones and cut what is in the grass. We cannot see small items.

If it is on the lawn, it is at your risk. Pick it up before your service day.

Claims about items left outside will not be paid.

We work carefully, but accidents happen.

We will pay for damage we cause to fixed things in the yard — a broken tap, a cracked paving slab, a damaged light — where it is clearly our fault.

You must tell us within 48 hours of the visit, with photos. After 48 hours we cannot tell whether it was us.

We do not pay for:

• Items left loose on the grass (see section 7)
• Damage that was already there
• Plants or grass that die from weather, disease or lack of water
• Damage from things hidden under grass that we could not see — pipes, wires, sprinkler heads — unless you told us about them in writing beforehand

Please tell us in advance where your irrigation, wiring or pipes run.

• Every worker carries an OGP Services staff ID card and wears OGP Services uniform
• Workers stay in the yard area only. They do not enter your house
• Workers do not ask customers for money, food or favours
• If a worker behaves badly, tell us on WhatsApp immediately

Please do not ask our workers to do extra jobs directly. Send the request to us so it is recorded and priced properly.

If it rains on your service day, or the weather makes work unsafe, we move you to the next working day. No refund is due for a moved visit.

The same applies to community unrest, road closures, or anything else outside our control.

If you are not happy with the work, tell us on WhatsApp within 48 hours with a photo.

If the complaint is fair, we come back and fix it at no charge.

This is how we keep the service good. Please tell us.

We keep your name, house number, WhatsApp number and payment record.

We use it only to run the service. We do not sell it or give it to anyone else.

Card details are handled by PayFast. We never see or store your card number.

We can change the price with 30 days' written notice on WhatsApp.

If you do not accept the new price, you can cancel before it starts.

Annual customers keep their price until their year is finished.

By signing up and paying, you accept these terms.

These terms are governed by the laws of South Africa.